This article aims to provide guidance on understanding which support category to use when logging a ticket on the SAICA Training Office Central platform to ensure your ticket is routed correctly.
Categories for support queries
There are seven main query categories:
TCMS Contract Applications and Management
TCMS System Issues
TCMS Invoices
Trainee Queries
TCMS Profile
Accreditation & Monitoring - Training Offices
Other queries
And each query category has a number of query sub-categories:
TCMS Contract Applications and Management
Trainee: New contract applications
Trainee: Contract cancellations
Trainee: Contract extensions
Trainee: Remission - Academic
Trainee: Remission - RPL
Trainee: Suspensions
Trainee: Proof of completed qualification
Trainee: Qualification enrolment approval
Trainee: Inter-firm transfers
Trainee: 6-month cancellation penalty
Trainee: Contract on Hold
Trainee: Contract discharge queries
TCMS System Issues
Inviting a Trainee to TCMS
All queries related to system issues experienced when inviting a trainee on TCMS for a training contract.
Inviting a Trainee to EAT
All queries related to system issues experienced when inviting a trainee on TCMS to EAT.
Inviting a TOAD
All queries related to system issues experienced when inviting a training office administrator on TCMS.
TCMS Trainee Invoices
All queries related to issues experienced on the TCMS Financial Management module (generating invoices, downloading invoices, uploading proof of payments etc.).
Contract Data Modifications / Changes
Any misalignment in the contract details e.g. RPL not calculated.
Reports
All queries related to issues identified on the reports available on TCMS.
Other system issues
Any queries related to system issues not specifically listed above.
TCMS Invoices
Penalties - late lodgment fees
All issues related to trainees' late lodgment fees.
TCMS Trainee Invoice Query
All issues related to trainee invoices, including problems with downloading, uploading, or generating invoices.
Trainee Queries
Training Regulations
Queries regarding interpretation of Training Regulation for any uncertainties.
Training Contract exemption applications
Exemptions to the Training Programme as per Regulation 25.
PCC/Disciplinary related
Queries regrading disciplinary matters with SAICA.
Accreditation & Monitoring - Training Offices
Training Office: New Application for accreditation
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Training Office: Application for Audit & Assurance as elective
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Training Office: Application for increase in trainee quota
The office no longer has an interest to continue as a SAICA training office temporarily or permanently/the office does not have active trainees/has lapsed 12 continuous months without active trainees
Training Office: Update of contact and address details; SDL number
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Training Office: Letter of ongoing accreditation (accreditation certificate)
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Training Office: Merger / De-merger / Spit
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Training Office: Entity or name change
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Fees: Training office accreditation, ongoing monitoring, and moderation
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Training Office: Monitoring & moderation visit scheduling, cancellation, document uploads
Office has received the SAICA monitoring visit request and would like to propose a new date or to reschedule with reason provided. Rescheduling can only be granted under exceptional circumstances.
Training Office: Monitoring report request
Office would like to inquire on the progress of the visit report after the expected issuing date has passed, or office would like to appeal or respond to their visit outcome.