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How to log a support ticket

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 Logging a support ticket
 
  1. Log on the SAICA Training Office Central Portal.
  2. Click on the Submit a request link in the top righthand corner.
  3. Select your Query Category from the dropdown list.
  4. Complete all the required fields (indicated with an asterisk (*)). These are dependent on the category selected in step 3. 
  5. Add a descriptive Subject.
  6. Provide sufficient details in the Description field to explain your query and upload supporting attachments if necessary.
  7. Click on Submit. 
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 Take Note
 

Once you have logged your support ticket, you will receive an email with a ticket reference number. To follow up, just reply on the ticket from your email inbox. You will also receive updates and responses on your ticket in your email inbox and can reply directly on the response email. 

  • You can also Sign in on 'SAICA Training Office Central' portal and view a log of all tickets logged on the portal. 
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  • Tickets are linked to the email address you entered when you logged the ticket. 
  • Your password for your account on the 'SAICA Training Office Central' portal is not linked to your SAICA member portal (TCMS) or SAICA Electronic Assessment Tool (EAT) password. 

 

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